Returns
Return Policy
How we handle damaged shipments and returns.
Last updated: May 6, 2026
1. Damaged or melted shipments
If your package arrives warm, melted, or visibly damaged, email us at hello@hannahsbutter.com within 48 hours of arrival. Include a photo of the package and the product. We will review it and make it right.
2. Consumed product
We do not accept returns on butter that has been consumed.
3. Other concerns
If something else has gone wrong with your order, email us at hello@hannahsbutter.com and we will follow up.